Frequently Asked Questions
The following are questions that we answer frequently along with our responses. We are always happy to answer your questions at any time, either in person or by telephone. If you have additional questions that aren't covered here, please feel free to give us a call at (503) 581-8161.
- What are the hospital hours? Our hospital is open Monday to Thursday from 7:30 am to 6:00 pm. On Fridays, we open at 7:30 am but close at 5:30 pm. The clinic is closed on Saturday and Sunday.
- Do I need to have an appointment? Yes, patients are seen by appointment. However, should you have an urgent need for your pet to be seen and we do not have an opening in our appointment schedule, we can often arrange for you to admit your pet for the day for a small additional charge.
- What forms of payment do you accept? Cash, Check, Mastercard, Visa, American Express, and Discover Card. We also accept Care Credit.
- Can I make payments? Payment is required at the time of service, however Care Credit does offer a 6 month no interest plan.
- Where can I find the cost for services? We will provide estimates for services during appointments. In order for us to provide the best care for your pet, we must see the animal for an examination. Every animal is unique and we cannot make recommendations for an individual that we have not seen. Once we have obtained an accurate history and performed our physical exam, we will be able to tailor a treatment plan to suit your pet. The treatment plan will be presented to you in the form of an estimate for services for any lab work or treatments your pet needs. Your technician will review with you each item to make sure that you understand completely what your pet needs. We will always recommend the best treatment for your pet, but we also understand that you may have financial priorities of which we are unaware. By reviewing the estimate with you, we can be sure to always do as you wish.
- At what age can I have my pet spayed or neutered? We recommend waiting until approximately 6 months of age to alter your pet. This allows us to determine the existence of any retained deciduous teeth that might need to be extracted at the time of the procedure. Current vaccinations are required at the time of surgery, as well as a pre-anesthetic blood screening.
- What is the pre-anesthetic blood screening? This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
- How long do the sutures stay in after my pet's surgery? Procedures involving sutures require them to be removed in 10 to 14 days following the surgery.
- Is it a good idea to let my pet have at least one litter? No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having your pet spayed or neutered. Altering your pet decreases the chances of mammary tumors, cystic ovaries, uterine infections and prostate cancer later in life. It also decreases the chances of loss, since your pet will not feel the drive to leave the home to roam the neighborhood. In cats, it helps to prevent spraying and urine marking. By altering your pet, you will also be doing your part to decrease the surplus of unwanted puppies and kittens.